Customer Service

You can choose your free UK&USA delivery method for all our hair extensions in your shopping cart. Please note that a minimum purchase of $80 or $130 is required to qualify for the free UK&USA delivery scheme (Terms and conditions apply)

All orders that include a wig must be sent via Royal Mail Guaranteed Next Day Delivery which includes up to $500 insurance. Deadlines for in stock items are as follows:

Monday to Thursday:
Orders received before 4pm – Guaranteed Next Day (where applicable).

Friday:
Orders received before 3pm – $2.50 surcharge applies for Guaranteed Next Day delivery (on Saturday). Else it will be received on the next working day. (For UK customers only)

Saturday:
Posted on the next working Monday with Guaranteed Next Day delivery: will arrive on Tuesday (where applicable).$

Sunday:
Posted on the next working Monday with Guaranteed Next Day delivery: will arrive on Tuesday (where applicable).

To avoid any postage delays, please ensure that the cardholder’s address matches the delivery address. Black Queen Cosmetics cannot accept responsibility for delays incurred for this reason.

INTERNATIONAL DELIVERY & SHIPPING
We welcome international orders the following procedures apply:

Please contact us in the first instance to discuss your requirements. If the item is in stock and the order confirmed, the following payment methods can be made.

Method of Payment (no exceptions)

We accept all major credit cards, pay by using google check out,Pay Pal, Moneygram or Western Union for International orders.( Checks are not acceptable on international orders)

Once the order is confirmed, we will send instructions to email address provided.

Once payment has been received, your goods will be dispatched within the next workin 24hours. We will send a confirmation, invoice and tracking details of your order via email.

Delivery Costs

Orders are shipped via Royal Mail (Europe) or DHL subject to Terms & Conditions – Selected products may be delivered to the following:-

Europe Royal Mail (2-4 days) $10
North America DHL (1-2 days) $30 (On all orders below $50 or $80)
Europe Royal Mail. (3-7days) $9.90 Rest of World DHL (1-4 days) $40

Please note that products are sold on a DDU (Delivery Duty unpaid) basis. Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions. Additional taxes, fees or levies may apply according to local legislation. Black Queen Cosmetics is not responsible for international custom charges or VAT that might be arise – please check before committing to purchase.

Signature Required

All international deliveries will need to be signed for on receipt. If no one is available to take receipt, a card will be left explaining where the item is and what to do next.